Oracle Achieves Rare 12-Year Leadership Dynasty in Customer Service Technology

AI innovation and the ability to orchestrate highly complex service needs position Oracle Fusion Cloud Service as standard of excellence in SaaS service technology

AUSTIN, Texas, Feb. 14, 2025 /PRNewswire/ — Oracle today announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer Experience (CX). This is the twelfth consecutive time that Oracle has been named a…