Mastering automated agent performance evaluations in Amazon Connect Customer | Amazon Web Services
By: Vaividh Yasa, Lead Cloud AI Architect – TEKsystems Global ServicesBy: Nestor Gandara, Principal Partner SA Leader – AWS TGS…
Tag: customer
easyJet’s new AI-powered customer service platform takes flight
By Matt Wall Publication Date: 2026-10-21 05:39:00 European airline easyJet has brought customer conversations into Microsoft Dynamics 365 Contact Centre,…
Entergy AR, Google to bring $500 million in customer savings
By Vivian Nguyen Publication Date: 2026-10-19 21:40:00 MEMPHIS, Tenn. — Entergy Arkansas, a utility company, announced that a further partnership…
Customer Zero: What we are learning moving our own cloud from VMware to Nutanix
By Publication Date: 2026-10-19 09:03:00 Ian Yates, Solution Development Architect. Most organisations running VMware are working out what to do…
Google Ads Data Manager stops requiring hashed customer data November 16
By Luis Rijo Publication Date: 2026-10-18 20:41:00 Google is telling advertisers that Google Ads Data Manager will no longer require…
Nvidia (NVDA) Trades Far Below Its Usual Multiple, Is Customer Debt the Real Risk?
By Insider Monkey Team Publication Date: 2026-10-17 17:35:00 Chip stocks had a rough week, and the trouble didn’t start at…
Nvidia (NVDA) Expands Nemotron As $4 Billion Texas Supply Push Meets Customer Debt Stress
By Bailey Pemberton Publication Date: 2026-10-16 15:12:00 Nvidia (NasdaqGS:NVDA) expanded its Nemotron 3.5 open AI model lineup, adding new variants…
NiSource Expands Microsoft Power Deal, Projects $1.75B In Customer Savings
By Heera Hari Publication Date: 2026-10-16 12:51:00 Microsoft is expected to begin taking electricity service in 2028 under a 20-year…
Why Resolution Is No Longer Enough for Customer Experience Leaders
Author transcript Rob Wilkinson: Hello and welcome. I’m Rob Wilkinson at CX Today, and today we’re taking a closer look…
IBM: Is Customer Financing Flattering Its Cash Recovery?
By Jeff Lewis Publication Date: 2026-10-14 14:13:00 International Business Machines Corporation (NYSE:IBM) generated $7.77 billion of first-half 2026 operating cash…