TPG Telecom uses AI to achieve better customer NPS

TPG Telecom uses AI to intervene in situations that could adversely impact the user experience to maintain high sentiment scores.

Giovanni Chiarelli, the telecommunications company’s chief technology officer, introduced the concept at the company’s investor day this week.

As part of a broader investor briefing that gave AI a central place in the carrier’s plans to improve business performance, Chiarelli said the technology was among a shrinking list of options still available to the telco to improve the customer experience.

“As we said before, our network is the…