By Irene Galea
Publication Date: 2026-01-11 15:38:00
Shopify’s offices in Toronto in May, 2024. Agentic AI is an autonomous AI system that can perform actions with minimal human commands or oversight.Sammy Kogan/The Globe and Mail
Shopify Inc. SHOP-T has partnered with Google and Microsoft Corp. to help shoppers find and buy its merchants’ products more easily through artificial-intelligence chatbots, and is launching a new customer plan to open these AI sales to other brands.
This is the latest in a slew of announcements by e-commerce companies embracing agentic AI. Shopify joins the likes of Walmart and Wayfair in signing such deals with Google.
On Sunday at the National Retail Federation conference in New York, Shopify said it would soon allow merchants to sell directly through Google’s Gemini app and its AI Mode in Google Search. And just days prior, Microsoft announced that it was pushing shopping and checkout through to its own chatbot app, Microsoft Copilot, with an integration for Shopify.
Agentic…
