By @iTnews_au
Publication Date: 2026-03-18 19:35:00
RACV is looking to expand AI use cases across its call center and digital channels, with Salesforce’s Data 360 cloud service seen as a key technical enabler.
RACV’s Simon Baldock, centre, at the Agentforce World Tour Sydney.
According to Simon Baldock, general manager of digital technology, the Victoria-based home, motor and travel services provider is “still very early in its journey from a Data 360 perspective”.
Lecture at Agentforce World…
