Oracle’s annual Oracle CloudWorld event showcased the company’s commitment to solving customer problems through a partner-centric approach. Oracle’s Customer Success Services division, led by Gary Miller, aims to provide a seamless experience across all Oracle stack layers, including OCI, SaaS, and Industrial Applications.
The company’s AI strategy is integrated into every layer of its technology stack to make it easier for customers to explore AI capabilities. Through partnerships, Oracle can help customers leverage integrated AI for complex problem solving, leading to new process automation and value creation.
Oracle identified four emerging customer trends in Asia Pacific: modernizing data platforms, investing in AI and application innovation, migrating out of data centers, and upgrading on-premises assets to the cloud. Lalit Malik emphasized the importance of partnering with Oracle to co-innovate and deliver end-to-end customer solutions.
Cloud adoption rates in the APAC region are increasing, with organizations across the board benefiting from the cloud to support AI journeys. Oracle supports a multi-cloud approach to give enterprise customers more options to run their cloud workloads.
Partnerships are crucial for Oracle’s success, with partner education being a top priority to address skills shortages. Oracle has also invested in early education programs to prepare the workforce for the evolving technology landscape.
Oracle aims to accelerate partner profitability by focusing on customer success and providing a complete ecosystem of solutions and services. The company believes that by delivering customer projects on time and ensuring no hidden costs in deploying workloads, partners can drive profitability and customer loyalty.
Looking ahead, Oracle remains optimistic about achieving success for clients in the region. The company sees APAC as a growth engine, providing opportunities for partners to deliver innovative solutions and drive better business efficiency while reducing costs.
In summary, Oracle’s focus on customer success, partner education, and multi-cloud solutions demonstrates its commitment to delivering value and driving profitability for both customers and partners in the fast-changing technological landscape. With a strategic approach to addressing emerging customer trends, Oracle is well-positioned to meet the evolving needs of businesses in the APAC region.
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https://www.channelasia.tech/article/2125488/forging-innovation-inroads-oracle-translates-partner-wins-to-customer-success.html
