By Nokia launches agentic AI for home and broadband networks
Publication Date: 2026-05-12 07:00:00
Nokia is integrating AI agents and natural language interaction into its Altiplano, Corteca and Broadband Easy platforms, enabling telecommunications providers to modernize operations and reduce costs. Operators can proactively resolve issues, scale operations without additional staff, and diagnose network issues using automated root cause analysis. The AI agents will make an immediate and tangible difference for operators, including increasing first contact helpdesk resolution rates to over 50%, network incident qualification within 5 minutes, and a 50% reduction in repeat visits to construction sites and connected homes.
This is based on an open and secure approach that integrates AI agents, live data and external services while ensuring compliance, data sovereignty and provider independence. Operators remain in full control and can work with an LLM that best suits the use case, use their own interfaces or connect data sources while scaling AI across…
