By Paul Smith
Publication Date: 2026-04-15 11:00:00
Phonely, a three-year-old startup run by two former University of Melbourne artificial intelligence researchers, is worth more than $140 million after raising capital to expand its offering of customer service representatives who it claims are better at making calls than humans.
The company’s AI agents are used by customers including TSA in Australia, a major customer service outsourcing provider used by customers such as Telstra and Air New Zealand. The company has raised $16 million ($22.4 million) at a valuation of $100 million in a venture capital-led round that also included money from TSA and other outsourcing provider customers.
Load…
