By Sean Mitchell
Publication Date: 2025-11-19 04:30:00
NiCE has expanded its strategic partnership with IGT Solutions to support the adoption of artificial intelligence (AI) in customer experience operations at large companies around the world. Under the new agreement, IGT Solutions will implement NiCE’s customer experience platform, CXone Mpower, to drive proactive, AI-driven engagement for enterprise brands in industries such as aviation and travel.
AI integration
The partnership will enable IGT Solutions to provide CXone Mpower’s suite of AI capabilities to its customers operating from more than 30 delivery centers worldwide. The company’s goal is to use the platform to reduce average handling times, improve customer satisfaction and create seamless multi-channel experiences spanning both voice and digital channels.
The collaboration is based on IGT Solutions’ industry knowledge and NiCE’s technology platform. IGT Solutions also plans to build on its experience in providing customer service through NiCE technologies…
