This post is cowritten with Ilija Subanovic and Michael Rice from Workhuman.
Workhuman’s customer service and analytics team were drowning in one-time reporting requests from seven million users worldwide—a common challenge with legacy reporting tools at scale. Business intelligence (BI) admins faced mounting pressure as their teams became overwhelmed with these requests. By rebuilding their analytics delivery with Amazon Quick Sight dashboards, they eliminated the manual report generation bottleneck for customer-specific requirements. With this change customers gain custom reporting capabilities. Workhuman is a global leader in human capital management (HCM) software and specializes in employee recognition and engagement solutions. By using Workhuman solutions, employees can recognize and reward each other, fostering authentic human connections in the workplace.
This post explores how Workhuman transformed their analytics delivery model and the key…
