Superloop self-service AI resolutions exceed 330,000 cases
By @iTnews_au Publication Date: 2026-06-08 20:34:00 Superloop has announced that its agent chatbots have resolved more than 330,000 customer queries…
Tag: Selfservice
Microsoft Self-Service Password Reset abused in Azure data theft attacks
By Bill Toulas Publication Date: 2026-05-19 19:35:00 A threat actor targeting Microsoft 365 and Azure production environments is stealing data…
Workday Brings Sana Self-Service Agent for HR and Finance Into Microsoft 365 Copilot
By PR Newswire Publication Date: 2026-05-13 13:00:00 Sana Self-Service Agent from Workday is Now Available in Copilot, Enabling Employees to…
How Workhuman built multi-tenant self-service reporting using Amazon Quick Sight embedded dashboards | Amazon Web Services
This post is cowritten with Ilija Subanovic and Michael Rice from Workhuman. Workhuman’s customer service and analytics team were drowning…
IBM Cloud to Eliminate Free Human Support and Pivot to Self-Service and AI
IBM Cloud to Eliminate Free Human Support and Pivot to Self-Service and AI Analytics India Magazine Article Source https://analyticsindiamag.com/ai-news-updates/ibm-cloud-to-eliminate-free-human-support-and-pivot-to-self-service-and-ai/
Lawpath reduces customer service enquiries by 25% with self-service AI platform on Amazon Bedrock
Lawpath, an Australia-based online legal service born on Amazon Web Services (AWS), introduced Lawpath AI to automate legal tasks and…
Google Refreshes Its Customer Engagement Suite, Includes a Console to Build AI Agents for Self-Service
Google has unveiled several advancements to its Customer Engagement Suite. The suite houses its CCaaS offering – formerly the Google…
Enabling generative AI self-service using Amazon Lex, Amazon Bedrock, and ServiceNow | Amazon Web Services
Chat-based assistants have become an invaluable tool for providing automated customer service and support. This post builds on a previous…
Self-service that delights customers: How the IBM Partner Ecosystem is harnessing generative AI assistants in the banking and financial sectors
TUATARA also helped leading cooperative bank BS Brodnica continue to challenge the status quo in customer service. The organization, which…
Elevate your AI deployments more efficiently with new deployment and cost management solutions for Azure OpenAI Service including self-service Provisioned | Microsoft Azure Blog
We’re excited to announce significant updates for Azure OpenAI Service, designed to help our 60,000+ customers manage AI deployments more…