Virtual Machine News Platform
Imagine preparing for your biggest sales event of the year, and you want to ensure your customer identity management service…
By @iTnews_au Publication Date: 2026-06-08 20:34:00 Superloop has announced that its agent chatbots have resolved more than 330,000 customer queries…
By Bill Toulas Publication Date: 2026-05-19 19:35:00 A threat actor targeting Microsoft 365 and Azure production environments is stealing data…
By PR Newswire Publication Date: 2026-05-13 13:00:00 Sana Self-Service Agent from Workday is Now Available in Copilot, Enabling Employees to…
This post is cowritten with Ilija Subanovic and Michael Rice from Workhuman. Workhuman’s customer service and analytics team were drowning…
IBM Cloud to Eliminate Free Human Support and Pivot to Self-Service and AI Analytics India Magazine Article Source https://analyticsindiamag.com/ai-news-updates/ibm-cloud-to-eliminate-free-human-support-and-pivot-to-self-service-and-ai/
Lawpath, an Australia-based online legal service born on Amazon Web Services (AWS), introduced Lawpath AI to automate legal tasks and…
Google has unveiled several advancements to its Customer Engagement Suite. The suite houses its CCaaS offering – formerly the Google…
Chat-based assistants have become an invaluable tool for providing automated customer service and support. This post builds on a previous…
TUATARA also helped leading cooperative bank BS Brodnica continue to challenge the status quo in customer service. The organization, which…
