How Hapag-Lloyd uses Amazon Bedrock to transform customer feedback into actionable insights | Amazon Web Services

How Hapag-Lloyd uses Amazon Bedrock to transform customer feedback into actionable insights | Amazon Web Services

Hapag-Lloyd stands as one of the world’s leading liner shipping companies, operating a modern fleet of 313 container ships with a total transport capacity of 2.5 million TEU (Twenty-foot Equivalent Unit—a standard unit of measurement for cargo capacity in container shipping). The company maintains a container capacity of 3.7 million TEU, which includes one of the industry’s largest and most modern fleets of reefer containers. With approximately 14,000 employees in the Liner Shipping Segment and more than 400 offices spread across 140 countries, Hapag-Lloyd maintains a robust global presence. Through 133 liner services worldwide, we facilitate reliable connections between more than 600 ports across the continents.

The company’s Digital Customer Experience and Engineering team, distributed between Hamburg and Gdańsk, drives digital innovation by developing and maintaining customer-facing web and mobile products.

Over the past years, the Digital Customer…

https://aws.amazon.com/blogs/machine-learning/how-hapag-lloyd-uses-amazon-bedrock-to-transform-customer-feedback-into-actionable-insights/