Google has unveiled several advancements to its Customer Engagement Suite.
The suite houses its CCaaS offering – formerly the Google Contact Center AI Platform – alongside several conversational AI solutions.
Many of its core capabilities are evident in the graphic below.
Consider the top layer of this graphic. It features Conversational Agents, Agent Assist, and Conversational Insights.
These…
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https://www.cxtoday.com/contact-center/google-refreshes-its-customer-engagement-suite-includes-a-console-to-build-ai-agents-for-self-service/
