Lloyd’s of London insurers have introduced a new product to cover losses caused by malfunctioning AI tools.
The product protects companies against legal claims relating to issues such as chatbot errors and hallucinations.
Indeed, if an AI tool harms customers or third parties, the insurance may cover costs such as damages and legal fees.
The policy, developed by Armilla – a specialized AI insurance and assessment solutions provider – and…
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https://www.cxtoday.com/conversational-ai/first-of-its-kind-insurance-targets-costly-ai-hallucinations-in-customer-service-and-beyond/
