NEW DELHI: A district consumer commission in Punjab has held an online seller and Amazon liable for deficiency in service after a customer received an empty box instead of a graphics card worth Rs 22,440. The commission directed them to refund the amount, pay Rs 10,000 as compensation and Rs 5,000 towards litigation expenses.
Graphics card missing from parcel
According to the commission order, Lovish Chadha bought a Gigabyte GeForce RTX 3050 graphics card for Rs 22,440 through Amazon on April 27, 2025. He paid through an Amazon gift card, and the parcel was delivered on May 3.However, when he opened the package, he found that the graphics card was missing from the box. He contacted Amazon customer service on May 9 and lodged a complaint, but was later informed that neither a replacement nor a refund would be provided.Chadha approached the commission seeking a refund of Rs 22,440 and Rs 1 lakh as compensation for the harassment and…
