KPI of Success, Inc. has teamed up with Amazon Web Services Partner ConnectGen to introduce Contact Center Builder, a solution designed to speed up the deployment of small cloud contact centers. This collaboration aims to assist businesses in setting up contact centers quickly, catering to a variety of needs such as digital transformation, market demand, cost-effective solutions, emergency response, and more.
With the global Contact Center as a Service (CCaaS) market projected to grow significantly in the coming years, there is a growing demand for efficient solutions that allow customer service agents to work remotely. Contact Center Builder is positioned to revolutionize the setup process by guiding users through a simple setup wizard, configuring features like IVR systems, virtual chatbots, ACD, and integration with CRM systems in just minutes.
By simplifying the deployment process and eliminating technical barriers, Contact Center Builder opens up possibilities for small contact centers to leverage advanced cloud and AI technologies usually accessible only to larger enterprises. This not only reduces the time and cost involved in setting up a contact center but also provides powerful analytics and insights to enhance customer service and agent performance.
SuccessKPI’s collaboration with ConnectGen showcases their commitment to democratizing access to sophisticated contact center technology and enabling better business outcomes through AI, analytics, and automation. The live launch event scheduled for Wednesday, July 24th, promises to showcase the capabilities of Contact Center Builder in action, demonstrating how businesses can set up a comprehensive contact center with IVR, IVA, ACD, and CRM integration in a matter of minutes.
SuccessKPI and ConnectGen are dedicated to empowering contact centers worldwide with innovative solutions that streamline operations, improve customer experiences, and drive business success. With a focus on simplifying complex setups, enhancing agent efficiency, and providing actionable insights, Contact Center Builder is set to revolutionize the way small CCaaS deployments are handled, paving the way for accelerated growth and transformation in the industry.
Article Source
https://www.morningstar.com/news/pr-newswire/20240709ny56491/aws-partners-successkpi-and-connectgen-launch-contact-center-builder-to-accelerate-and-simplify-ccaas-deployments
