Wisconsin DOR cuts contact center costs by 66% and boosts performance with ScaleCapacity and Amazon Connect | Amazon Web Services

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Wisconsin DOR cuts contact center costs by 66% and boosts performance with ScaleCapacity and Amazon Connect | Amazon Web Services

The Wisconsin Department of Revenue (DOR) administers the state’s income and business tax laws, oversees property tax assessments, regulates alcohol and tobacco sales, verifies taxpayers’ identities, manages the state lottery, and…

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https://aws.amazon.com/blogs/contact-center/wisconsin-dor-cuts-contact-center-costs-by-66-percent-and-boosts-performance-with-scalecapacity-and-amazon-connect/

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