SuccessKPI, a leading provider of cloud contact center solutions, has partnered with Amazon Web Services Partner ConnectGen to launch Contact Center Builder. This innovative solution aims to accelerate the deployment of small contact centers from months to days, meeting the increasing demand for quick and efficient setup. Contact Center Builder caters to various organizations, including SMEs, large enterprises, government agencies, and civil service organizations, looking to establish cost-effective cloud contact centers.
According to GrandView Research, the global Contact Center as a Service (CCaaS) market is projected to grow significantly, with a compound annual growth rate of 19.1% from 2023 to 2030. The rise of remote and distributed workforces has fueled the demand for CCaaS solutions, allowing customer service agents to work from anywhere and communicate with customers through multiple channels such as calls, emails, chats, and social media.
Contact Center Builder, developed by SuccessKPI, simplifies the setup process by guiding users through a setup wizard to configure essential features like interactive voice response (IVR) systems, interactive virtual agent (IVA) chatbots, and automatic call distribution (ACD) capabilities. The solution also integrates with leading CRM systems like Salesforce.com, enabling organizations to manage calls, generate reports, and monitor agent performance effectively.
SuccessKPI’s CEO, Dave Rennyson, emphasized the platform’s mission to deliver better business outcomes by democratizing access to advanced contact center technology. Sunil Nambiar, Vice President of Customer Success at ConnectGen, highlighted the solution’s ability to deploy contact centers rapidly, cost-effectively, and with powerful analytics and insights.
SuccessKPI will host a live launch event on July 24, showcasing the setup of a contact center with IVR, IVA, ACD, and CRM integration in minutes. The platform seamlessly integrates with Amazon Connect to provide comprehensive reporting and business intelligence. SuccessKPI and ConnectGen together offer expertise in AI, analytics, and automation to enhance customer experiences and drive operational efficiency for contact centers globally.
For more information about SuccessKPI and Contact Center Builder, visit www.successkpi.com. ConnectGen, as an Amazon Connect Service Delivery Partner, specializes in installation, configuration, and customization of contact center solutions. Learn more about ConnectGen’s services and offerings on their website.
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