By Lilia Guan
Publication Date: 2026-10-27 21:23:00
Cisco’s agentic AI adoption aligns with its push to reduce friction and give partners more time to focus on customer outcomes.
“We’ve pushed agents up front so that we don’t get as many cases anymore, because the agents are able to solve some of the cases,” said Cisco vice president of global partner sales strategy, planning and operations Jeremy Allen.
“The interesting piece is they still make that phone call. Some of our partners still make that phone call because they want to test to make sure the agent was right.
“So far, what we found in every pilot we’ve done is it is 100 per cent right.”
An important element of that transformation is ensuring trust across the organisation, with partners and customers.
“That’s our responsibility, frankly, to be a trustworthy company,” Leitl explained. “We talk a lot about trust because I do think in this market today there’s a lot of fear and uncertainty.”
This is where psychological safety…
