Customer service chatbots are notoriously aggravating as they waste time hitting you with questions that trap you in prompt loops, often designed to delay and deflect you from speaking with a human agent. But I dove right into the dark pits of hold-music hell this week, because I moved homes and needed to set up Internet service at a new location. After spending over three hours on the phone, with multiple phone calls to two Internet service providers, I can confidently say that the chatbots…
Article Source
https://www.cnet.com/tech/services-and-software/battling-customer-service-chatbots-is-getting-worse-with-ai/
.png?t=1763859339&ssl=1 "Is there an AI bubble? And is there still value? Both can be true.")
