Atlassian trains AI on user data unless laws or money say no

Unless a customer pays for the most expensive enterprise license or the law prohibits it, Atlassian collects their data to train its AI models. And you can’t opt ​​out completely.

Starting in August, the company will seek to collect two types of data from its 300,000 global customers: metadata and in-app data from Jira, Confluence and its other cloud products, which will then be fed into the company’s models.

Metadata includes readability scores and complexity scores for Confluence page content, task classifications assigned to the content (e.g., “sales work item”), semantic similarity scores that measure how similar two Confluence pages are, and numbers entered into Atlassian-created fields—specifically, story points assigned to a Jira work item, the end date of a sprint in Jira, and the service level agreement of a Jira service Management request.

Lower-paying customers are responsible for metadata capture…