By Lilia Guan
Publication Date: 2025-12-01 05:37:00
“It’s measured over a 12-month cycle so they know exactly what they need to do to maintain this.”
According to Tidd, this opens up both management and service skills.
“Before, if you looked at the entire portfolio, there was just royalty income and royalty income,” he explained. “Now we have opened up different avenues, increased profitability and created the opportunity for greater depth and reach in the end-user community.
“This is causing many to rethink who they work with and expand their relationship with us.”
Monetizing AI
As Zoom releases modules for accreditation, certification and collateral as part of its partner program, AI will be the next part of the cycle: usage, business cases and monetization.
“We are one of the few unified communications providers with a single stack for all AI,” said Tidd. “Zoom AI Companion 3.0, which will ship in the next (a few months), offers…
