Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy device.
In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has created technology that focuses on “reducing accent-based discrimination.” As Teleperformance puts it, the technology can “neutralize”…
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https://mashable.com/article/call-center-teleperformance-ai-neutralize-indian-accents
