Why Manulife chose to expand its Microsoft AI partnership

Manulife and Microsoft renewed and expanded their AI partnership, with a five-year agreement. Manulife will adopt Microsoft’s Frontier Suite and Microsoft Agent 365, and deploy Microsoft 365 Copilot.

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Aaron Minkovich, chief technology officer at Manulife, shared insights around the company’s AI strategy and what the return on investment for this partnership looks like.

Responses have been lightly edited for clarity.

What led to the expanded, five-year agreement?

Microsoft has been a longstanding strategic technology partner for Manulife, and this expanded agreement supports our strategic priority of becoming an AI-powered organization.

As part of the partnership, Manulife has adopted Microsoft 365 E7 Frontier Suite capabilities to help enable innovation at scale through secure cloud and AI solutions. This includes expanding Microsoft 365 Copilot access to more than 30,000 employees and deploying Microsoft Agent 365, a platform designed to help organizations govern,…