Technology should enhance, not replace, human connection.
Mark Schaefer is one of my favorite business authors. I’ve studied his work (and written about it) in the past. His most recent book is timely, as it’s about the topic of the day, AI. I love how Schaefer simplifies the complicated. As I read through the book, I thought about how this applies to customer service and CX.
For years, I’ve said, “The greatest technology in the world can’t replace the ultimate…
Article Source
https://www.forbes.com/sites/shephyken/2025/02/13/when-it-comes-to-experience-we-must-stay-human-in-an-ai-world/
