Westpac integrates AI into its core “flows”

Westpac integrates AI into its core “flows”

By @iTnews_au
Publication Date: 2026-06-11 08:41:00

Westpac is integrating AI into core “processes” or parts of its operations, with the technology expected to be part of its mobile and online banking offerings from the first quarter of the 2027 financial year.




Luis Uguina.

The bank has even bigger ambitions when it comes to artificial intelligence and wants to develop “personalized agents” that can help customers achieve their financial goals.

At a presentation by the consumer department on Thursday, one of the most important…