By Marcus Law
Publication Date: 2026-10-15 09:48:00
The WebexOne 2026 keynote in Austin covered a lot of ground in one morning. Cisco unveiled a rebuilt Webex App with Anthropic’s Claude Managed Agents on the way, Dialog for the contact centre, RoomOS 27 for its room devices and a new ceiling speaker, launches aimed at three different sets of buyers.
Snorre Kjesbu, SVP and GM of Cisco Collaboration, told UC Today after the keynote that a single shift connects them.
The big idea tying all of this together is that agents are entering the workforce, and that’s a major shift.
Cisco arrived in Austin with momentum behind that message. In August, Collaboration posted its best quarter in seven years, growing 12% year on year with video devices up 40%. A week earlier, Cisco was named a Leader in Gartner’s 2026 UCaaS Magic Quadrant for the eighth consecutive year.
From Contact Centre to Context Centre: Where Cisco Is Deploying AI Agents
Kjesbu says Cisco is putting agents to work in three places. The first is the all-new Webex App, rebuilt…
