The customer experience landscape is evolving rapidly due to rising expectations and technological advancements like generative AI. Amazon Web Services (AWS) is dedicated to helping businesses enhance customer experiences. As sponsors of Customer Contact Week 2024, we will showcase our latest solutions and discuss how organizations can use Amazon Connection to improve customer interactions. The event, taking place from June 3-6, 2024, will feature workshops, panels, and sessions to help attendees improve their customer service strategies. Some highlights from the AWS agenda include a workshop on differentiated customer service, a panel on using generative AI to enhance customer engagement, and pavilion sessions exploring AI, analytics, and self-service features within Amazon Connect. Attendees can learn from companies like Sentry Insurance about leveraging data-driven approaches and AI to revamp contact center operations. Sessions will also cover how to improve omnichannel engagement, empower agents with AI, drive continuous improvement with analytics, and energize customer experiences with generative AI. AWS partners will showcase industry-tailored solutions that utilize generative AI to enhance customer-centric innovation. Sessions by partners like Deloitte and NeuraFlash will educate attendees on transforming employee experiences using generative AI. Customer Contact Week 2024 is an opportunity to connect with professionals, share knowledge, and explore cutting-edge solutions for business impact. If you’re interested in transforming your customer service experience using Amazon Connect, contact us to learn more or schedule a meeting with our team. We are excited to connect with you.
Article Source
https://aws.amazon.com/blogs/contact-center/aws-at-customer-contact-week-2024/
