The Gist
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Collaborative CX. AI amplifies human expertise and makes service faster and smarter.
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Persona leadership. A strong CX lead defines the brand’s tone and makes sure that AI aligns with the company’s brand and values.
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Precision meets emotion. AI delivers insights, but humans craft the meaningful connections that define your brand.
AI is changing customer experience (CX), but technology alone doesn’t create loyalty. The winning strategy combines AI’s analytical power with human…
Article Source
https://www.cmswire.com/customer-experience/the-new-cx-blueprint-ai-precision-meets-human-connection/
