Telstra is moving forward with agent AI plans

Telstra is just weeks away from rolling out an agent AI pilot to be rolled out of its customer sales and commerce engineering group as the company continues to leverage the technology to cut costs from its operations.

Commerce Engineering Group Lead Marcella Wells revealed the timeline for the production pilot, as well as some of the planning, preparation and partnerships getting it off the ground, at Salesforce’s Agentforce World Tour in Sydney.

“We’ve been exploring Agentforce for about nine months now and are probably about six weeks away from actually testing something in…