Australia’s biggest telecommunications provider Telstra claimed it has gained new customers following the 14-hour Optus outage last week, but the exact number of disappointed customers who were inconvencienced was yet to be determined.
Speaking at Telstra’s annual investor day yesterday, Telstra CEO Vicki Brady said it was a similar experience to last year Optus’ hack.
According to a news.com.au report, she was quoted: “Post last week’s outage, yes, we’ve seen some increase in acquisition of customers.”
“There’s been some speculation about how large that could be, and I would just go back to the cyber breach last year … we saw elevated acquisition levels for around a six-week period.”
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But she quickly pointed out there wasn’t a “significant shift in share in the market.”
Aside from the customer shift, iTWire quoting a report from The Guardian Australia that Telstra’s shares climbed higher last 9 November than Optus, fast outpacing the broader market.
The outage affected about 10.2 million customers and businesses including hospitals and comes barely after a year Optus suffered the worst cybersecurity breach.
iTWire reported that the cause of the massive outage Optus experienced last 8 November was due to a regular software upgrade that fouled up its network.
“At around 4:05am Wednesday morning, the Optus network received changes to routing information from an international peering network following a routine software upgrade.”
“These routing information changes propagated through multiple layers in our network and exceeded preset safety levels on key routers which could not handle these. This resulted in those routers disconnecting from the Optus IP Core network to protect themselves.”
“The restoration required a large-scale effort of the team and in some cases required Optus to reconnect or reboot routers physically, requiring the dispatch of people across a number of sites in Australia. This is why restoration was progressive over the afternoon,” the statement continued.
Optus has offered customers 200GB of data as compensation for the outage.
Due to the scale of the outage, the Federal government has decided to intervene, review and scrutinise Optus’ shutdown.
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