Teleperformance Uses AI to Make Staff Sound Less Indian

(Bloomberg) —

Most Read from Bloomberg

Follow Bloomberg India on WhatsApp for exclusive content and analysis on what billionaires, businesses and markets are doing. Sign up here.

Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.

The technology, called accent translation, coupled with…