Tata Communications and Cisco have joined hands to introduce Webex Calling with cloud Public Switched Telephone Network (PSTN) for enterprises. This service, which caters to over 14 million users globally, combines Cisco’s Webex Calling with Tata Communications Global Rapide platform’s cloud voice services. The aim is to provide businesses with a reliable and secure communication infrastructure without the need for upfront investments in server hardware. Users will also have access to various collaboration tools and features within the Webex Suite, such as meetings, messaging, webinars, AI-powered innovations, and a range of devices. By offering flexible migration options, world-class reliability, and AI-powered tools, Webex Calling aims to simplify the transition to the cloud for enterprises adapting to hybrid working environments.
According to Daisy Chittilapilly, President of Cisco India and SAARC, the need for seamless and secure collaboration experiences has surged with the rise of hybrid working models. She believes that Webex Calling will empower businesses to enhance their customer experience and thrive in hybrid working environments. Arijit Bonnerjee, Senior Vice President and Director at Tata Communications India, expressed excitement about the launch of this service, highlighting the dedicated capacity hosted in India for both domestic and global multinational companies. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), Webex has gained popularity with over 14 million users, 8 billion monthly calls, and billions of minutes spent in meetings annually.
Tata Communications’ Global Rapide platform, on the other hand, boasts over 500,000 global users, more than 262,000 conferencing licenses, and handles billions of voice minutes each year. The platform, which operates in more than 190 global markets, is designed to provide businesses with powerful innovations, flexible deployment options, and centralized management. This partnership between Tata Communications and Cisco aims to deliver an intelligent interaction fabric for businesses in the digital age, driving innovation and enabling businesses to thrive in the evolving communication landscape.
Overall, the launch of Webex Calling by Tata Communications and Cisco signifies a significant advancement in the realm of enterprise communication solutions. By integrating cloud-based technologies with AI-powered tools and collaboration features, the service aims to enhance customer experience, streamline communication processes, and support businesses in adapting to new working environments. With a strong emphasis on reliability, flexibility, and innovation, Webex Calling is poised to revolutionize how enterprises approach communication and collaboration in the digital era.
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https://www.thehindubusinessline.com/companies/tata-communications-and-cisco-launch-webex-calling-to-enhance-enterprises-customer-experience/article68204306.ece