Cisco Debuts AI Agents to Supplement Human Customer Service Reps | PYMNTS.com
Cisco is betting that artificial intelligence (AI) can handle most customer service calls within a few years, as the tech giant unveiled a conversational AI agent that it claims will eliminate dreaded hold times and frustrating automated… Article Source https://www.pymnts.com/news/artificial-intelligence/2024/cisco-debuts-ai-agents-to-supplement-human-customer-service-reps/