Prashanth Singh, Chief Operating Officer at LeadSquared, discusses leveraging generative AI for omnichannel customer service in Executive Conversations with Amazon Web Services
Prashanth Singh, Chief Operating Officer (COO) of LeadSquared, and Pravin Mittal, Director of Engineering at Amazonian Auroras, recently engaged in a conversation discussing the use of generative artificial intelligence (AI) to enhance omnichannel customer service applications while managing costs efficiently. LeadSquared specializes in empowering sales and service organizations through automation, offering solutions to over 250,000 … Read more