CALIFORNIA, UNITED STATES — Tech giant Cisco unveiled its latest AI innovations at the Webex One event in Ft. Lauderdale, Florida. The company is introducing sophisticated AI agents capable of handling complex customer interactions… Article Source https://news.outsourceaccelerator.com/cisco-contact-centers-ai-agents/
GANDHINAGAR, INDIA — Vodafone Idea is poised to finalize its new IT outsourcing agreements this month, marking a significant strategic shift from its previous reliance on IBM. The Indian telecommunications company is engaging a broader array… Article Source https://news.outsourceaccelerator.com/vodafone-idea-expands-it-outsourcing/
NEW YORK, UNITED STATES — Tech giant IBM has acquired Prescinto, a provider of asset performance management (APM) software-as-a-service for renewables. Terms of the deal were not disclosed. This strategy places IBM’s Maximo Application Suite… Article Source https://news.outsourceaccelerator.com/ibm-acquires-prescinto/