In an exclusive interview with ITPro, Hewlett Packard Enterprise (HPE) CEO Antonio Neri emphasized the importance of simplicity in the user experience as a crucial factor for driving innovation in artificial intelligence (AI). Neri believes that the “simplicity of experience” is key to unlocking the full potential of AI technology and maximizing its impact on … Read more
IBM and the All England Lawn Tennis Club have collaborated to introduce a new feature for the Wimbledon Digital experience called ‘Catch Me Up’. This feature utilizes match data with GenAI from Watson to keep fans updated on leading players’ progress throughout the Championship. ‘Catch Me Up’ will provide pre- and post-match player cards with … Read more
Dell Technologies and Hewlett Packard Enterprise (HPE) have seen a surge in their stock prices due to their involvement in the AI server industry. Dell has experienced a significant increase in its stock price, soaring by 79.11% over the past year, while HPE enjoyed a 16.19% rise in the last month. The growth in these … Read more
Cisco and Splunk have announced a new Unified Observability Experience that will provide customers with a consistent and integrated observability solution. This collaboration aims to enhance end-to-end visibility for organizations, allowing them to deliver safer and more efficient digital experiences. Through this partnership, customers will have access to real-time analytics, seamless integration, and advanced AI … Read more
Cisco Live 2024 took place in Las Vegas this week, focusing on customer experience and hybrid work. The event introduced new AI features for Webex Contact Center, including Automatic CSAT and Agent Wellness capabilities. Automated CSAT measures customer satisfaction based on sentiment and tone, providing a more nuanced understanding compared to traditional metrics like average … Read more
Cisco announced at the Cisco Live conference on June 5 the acquisition of Splunk, a data security and observability company, in March 2024. This acquisition has led to the development of the Unified Observability Experience, which aims to create seamless connections between AppDynamics and the Splunk Platform. This new offering includes single sign-on credentials for … Read more
The principle “the customer is always right” popularized by pioneers like Marshall Fields and Harry Gordon Selfridge remains relevant in the 21st century. Understanding customer needs has evolved from simple listening to complex data analysis throughout the customer journey, enabled by advances in technology. Cloud technology empowers SMBs to access resources traditionally reserved for larger … Read more
Hybrid computing poses challenges due to the diverse range of technologies involved, from cloud native to legacy systems. The definition of cloud native applications, as defined by the Cloud Native Computing Foundation, focuses on micro-services and containerization. However, users struggle to integrate these technologies seamlessly, leading to a need for a new term to encompass … Read more
Semiconductor stocks, including leaders like Broadcom, Arm, and Lam Research, saw a rise in their prices on Wednesday. This growth comes after a recent stall due to positive inflation reports in April. However, positive news about AI continued to drive the market today, along with a weaker-than-expected May jobs report. This report fueled hopes for … Read more
Oracle has released its most advanced version yet, called 23ai, with a strong focus on artificial intelligence (AI). The new version aims to improve developer productivity and protect critical systems storing mission-critical data. One of the standout features of 23ai is AI Vector Search, which enables users to query private business data using natural language … Read more