Australian bank quietly tests customer AI “companion”
By Kaaren Morrissey Publication Date: 2026-05-25 20:00:00 One of the big four banks has developed a conversational “companion” that will…
Tag: customer
This Week in Ecommerce – AI Collaboration Boosts Team Efficiency and Customer Experience
By Simply Wall St Publication Date: 2026-05-21 12:38:00 Cint has announced an expanded collaboration with Salesforce to improve AI-powered support…
Google Cloud suspended major customer Railway.com without cause, causing outage
By Simon Sharwood Publication Date: 2026-05-20 04:37:00 Off-Prem This is the service we get when we spend $10m plus? asks…
Broadcom finds a VMware customer willing to stick around: London Stock Exchange
Off-Prem LSEG signs up for five more years of Cloud Foundation, but keeps quiet on how much it’ll cost VMware…
How AI and data can help advisors start customer conversations
By news.com.au Publication Date: 2026-05-13 15:50:00 How AI and Data Can Help Advisors Start Customer Conversations | news.com.au – Australia’s…
VMware’s New VCF 9.1 Cuts Customer Costs For Storage, AI And Security; Comdivision CEO Explains
With the launch of VMware Cloud Foundation 9.1, VMware is seeking to reduce customer costs around hardware, storage, Kubernetes and…
How Hapag-Lloyd uses Amazon Bedrock to transform customer feedback into actionable insights | Amazon Web Services
Hapag-Lloyd stands as one of the world’s leading liner shipping companies, operating a modern fleet of 313 container ships with…
TTGI Subsidiary Secures Microsoft 365 Governance and Data Transformation Engagement with U.S. Enterprise Customer
By TMX Newsfile Publication Date: 2026-04-27 11:30:00 Engagement supports information architecture, compliance, and pilot deployment across Microsoft 365 Vancouver, Canada–(Newsfile…
Telstra’s AI approach is designed to nip customer complaints in the bud
By @iTnews_au Publication Date: 2026-04-24 03:19:00 Telstra is using agent AI to query its customer data to ease pressure on…
New UJET research shows that although 100% of customer service agents interact with AI on a daily basis, 0% consider it critical to their daily success
By PR Newswire Publication Date: 2026-04-22 13:00:00 New data shows that immature AI implementation leads to friction and negative experiences…