Amazon Connect Cases now offers built-in case management capabilities in the AWS Asia Pacific (Seoul) and Asia Pacific (Tokyo) regions. This feature allows contact center agents to efficiently address and resolve customer issues that require multiple conversations and follow-up tasks. The availability of Amazon Connect Cases has expanded to include various AWS Regions such as … Read more
Artificial intelligence (AI) has been a major focus in the tech world, with a key focus on data-driven insights and natural language understanding. However, a significant development behind the scenes is the efforts of major players like Hewlett Packard Enterprise Co. (HPE) in enhancing networking features to support AI processing in various enterprise environments. At … Read more
Hastings Prince Edward Public Health officials have reported an increase in high-risk COVID-19 cases in the region, with 29 new cases and 25 active cases as of May 22. One new death was also reported, bringing the total death toll to 151. The hospitalization rate at QHC hospitals was noted to be seven people, with … Read more
Health officials from Hastings Prince Edward Public Health have noted an increase in high-risk COVID-19 cases in the region, with 29 new cases reported on May 22 compared to 18 cases the previous week. The number of active high-risk cases also increased to 25 from the previous count of 19. In addition, one new death … Read more
Virtual Routing and Forwarding (VRF) and Virtual Local Area Network (VLAN) are two common networking concepts that play an essential role in today’s modern networking systems. VRF and VLAN are often used interchangeably or confused, yet they are different concepts that serve specific purposes when it comes to network segmentation and management. In this article, … Read more
As digital transformation accelerates, organizations face increasing demands for network agility, scalability, and security. Two key technologies that have emerged are SD-WAN (Software-Defined Wide Area Networking) and SD-Branch (Software-Defined Branch). Although both solutions leverage software-defined networking, they are different in terms of functionality and use cases. SD-WAN is primarily designed for wide area networks and … Read more