AWS has announced new generative AI (GenAI) enhancements for Amazon Q in Connect. At their core, the improvements aim to provide AWS’ contact center assistant with superior personalization capabilities,… Article Source https://www.cxtoday.com/contact-centre/genai-boost-delivers-enhanced-personalization-for-amazon-q-in-connect/
Italian customs police in southern Italy have intercepted a shipment of Chinese “war drones” destined for Libya, which was concealed within wind turbine parts. The seizure of six containers containing fuselages and wings of drones capable of military use was made in the port of Gioia Tauro in Calabria. Each drone, when assembled, would weigh … Read more
Hewlett Packard Enterprise CEO Antonio Neri introduced a new line of hardware, software, and services for companies looking to incorporate artificial intelligence into their operations at a conference in Las Vegas. Neri emphasized the need for simplicity in the development and implementation of AI applications, as the current chips, hardware, and software required can be … Read more
Google is contesting Epic Games’ requested remedies in a California courtroom after being accused of operating the Play Store as an illegal monopoly. Google argues that implementing the changes Epic is demanding would be too costly and could pose new security risks for Android users. The company presented a filing objecting to Epic’s requests, highlighting … Read more
A class action lawsuit has been filed against Intel Corporation (INTC), with a deadline of July 2, 2024, for shareholders to join. The lawsuit alleges that Intel Corporation made false statements and failed to disclose important information during the period of January 25, 2024, to April 25, 2024. Shareholders who purchased INTC shares during this … Read more
Google has implemented artificial intelligence technology to predict floods and provide financial aid to individuals before a disaster occurs. The tech giant aims to offer assistance to those who may be affected by flooding by utilizing AI algorithms that can forecast potential flooding areas. By identifying at-risk regions, Google can preemptively send financial assistance to … Read more
Google is continuously improving the overheating features on Pixel phones to prevent damage from extreme temperatures. The latest update to the Device Health Services app will provide more detailed warnings when the phone is overheating. This new feature, called “Adaptive Thermal,” will give users a pre-emergency notification when the phone needs to cool down, along … Read more
Broadcom is on track to surpass Eli Lilly as the eighth largest American company by market value, with Broadcom’s market value at $841.9 billion compared to Lilly’s $844 billion. Broadcom has seen significant growth during its current seven-day winning streak, adding $185 billion in market value, comparable to McDonald’s market value of $182 billion. The … Read more
Google has recently announced plans to train Taiwanese workers in cybersecurity. This initiative aims to enhance the cybersecurity skills of workers in Taiwan, in order to better protect the country’s digital infrastructure. The training program will be conducted in partnership with local universities and cybersecurity experts, providing participants with practical knowledge and hands-on experience in … Read more
Google is partnering with RapidSOS to update 911 text messaging through Google Messages with Rich Communication Services (RCS), offering new features and benefits. This update will initially focus on areas without current texting capabilities, providing a lifeline for those who can’t make traditional voice calls in emergencies. Texting 911 with RCS will allow users to … Read more