Salesforce and Amazon Web Services (AWS) announced an expanded collaboration on September 15, 2026, introducing integrations that put Salesforce business context inside Amazon Quick, bring AWS frontier agents into Slack, expand zero-copy data access across the two platforms, and add real-time voice interoperability between Agentforce Voice and Amazon Connect Customer.
The companies said the integrations respond to three dynamics shaping enterprise AI adoption: demand for AI that can act on CRM intelligence wherever employees work rather than only inside the CRM, the challenge of connecting siloed data across cloud environments without requiring migration, and the opportunity to extend AI agents into real-time voice and team collaboration. In the scenarios the announcement describes, a sales team could prepare for a meeting in Amazon Quick with live CRM data, a service agent could route a customer issue across Agentforce and Connect Customer, and an…
https://www.unite.ai/salesforce-and-aws-expand-ai-integrations-across-slack-and-amazon-quick/
