Perplexed? The most reliable chatbots are not always the most popular

Perplexed? The most reliable chatbots are not always the most popular

By Dr. Tim Sandle
Publication Date: 2026-05-12 21:05:00

This photo illustration shows the social media platform X (former Twitter) app on a smartphone. — © AFP/File Allison Joyce

Perplexity AI is the most reliable chatbot for daily tasks, according to a recent assessment. The app provides false information only 13% of the time compared to 22% industry average.

This comes from a May 2026 study by Legal Guardian Digital, an attorney SEO company, who examined popular AI chatbots to find which ones workers can trust most. The report measured how often each chatbot gives false information, tracked customer satisfaction ratings, and monitored how consistently they return responses.

The study also looked at uptime rates, showing how often each service stays available without crashing. These factors were combined into reliability scores, with chatbots that make fewer mistakes and stay online more regularly ranking higher.

These factors were combined into reliability scores, with chatbots that make fewer mistakes and stay online more regularly ranking higher.

The top 10 most reliable chatbots for everyday jobs

RankChatbotHallucination Rate (%)Product Rating According to Customers (0-5)Quality and Response Consistency (0-5)Uptime Rate (%)Index Score
(0-100)
1Perplexity AI134,63,510085
2Grok154,53,510079
3DeepSeek144,73,599.5276
4Kimi274,54,399.9460
5Microsoft Copilot274,4499.953
6ChatGPT304,7499.9850
7Claude204,43,598.6845
8Google Gemini324,4499.9541
9Meta AI253,43,499.937

As mentioned above, Perplexity AI is the most…