By World Economic Forum
Publication Date: 2026-03-16 00:00:00
In 2026, artificial intelligence has moved beyond curiosity and early experiments. Across industries, companies can see measurable benefits from adoption and begin to integrate AI into core business processes. AI works. The opportunity now is to realize their full value by rethinking how work is done, how decisions are made and how operating models are designed.
Organizational Transformation in the Age of AI: How Organizations Maximize the Potential of AI examines how leading companies are embedding AI in customer experience, operations, research and development, strategic planning and talent. Based on insights from more than 450 leaders in the World Economic Forum’s AI Transformation of Industries community, it illuminates a shift from isolated use cases to connected systems, from episodic initiatives to continuous processes, and from task automation to human value creation.
Five principles enable adoption at scale: human responsibility, end-to-end…
