The Optus outage is likely to change the way telecommunications companies operate once the government releases its response…
Optus outage likely to force changes at telcos
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‘I’m sorry the way you feel’: Customer trying to cancel Optus plan shares ‘infuriating’ chat messages
A fed-up Optus customer has shared their “infuriating” experience with the telco’s customer service team while trying to cancel their…
Another Optus outage
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Optus CEO says telco will not refund 10 million customers for outage, still can’t explain what exactly went wrong
Optus Chief Executive Officer, Kelly Bayer Rosmarin, says the telco giant will not be refunding the millions of Australians that…