Optus Chief Executive Officer, Kelly Bayer Rosmarin, says the telco giant will not be refunding the millions of Australians that suffered through a 14-hour outage on Wednesday.
More than ten million customers were left without phone or internet access for most of the day after the services of Australia’s second biggest telecommunications company completely collapsed.
Ms Bayer Rosmarin is still unable to explain what exactly what caused one of the worst outages in Australian history and has only said that it was a “technical network issue.”
“Until we’ve done a full, thorough, root-cause analysis, we really can’t provide more information,” Kelly Bayer Rosmarin said.
“What I can say is that it was a technical network issue, and that our teams have worked very, very hard to get services restored as quickly as they possibly could.”
While Optus has no plans to compensate its millions of frustrated and disappointed customers, Ms Bayer Rosmarin said that the telco will consider rewarding those who don’t jump ship.
“Our focus has been on restoring services as quickly as possibly. But we’ll now start thinking about ways we can thank customers for their patience as we work though the outage today and rewarding them for their loyalty.”