By Matt Wall
Publication Date: 2026-09-08 06:33:00
From replacing decades-old banking systems to rolling out Microsoft 365 Copilot, Nationwide is pairing skilled people with modern technology, deepening its collaboration with Microsoft to deliver better experiences and outcomes for its members.
Most people never think about the technology behind their bank. They expect payments to arrive, branches to serve them, apps to open, and mortgages to complete.
That expectation makes banking technology unusually hard to change, and it’s why Nationwide Building Society treats modernisation as a partnership between skilled people and the right technology.
The work has meant replacing core systems, rebuilding customer data, moving services to the cloud, and bringing Virgin Money into the group, all while keeping the experience steady for the members who rely on it.
For Paul Ballard, Nationwide’s Chief Technology Officer, the aim is simple to state and difficult to deliver: make the organisation more modern while customers…
