By Sergiu Gatlan
Publication Date: 2026-04-20 09:40:00
Microsoft has reverted a recent service update that was preventing some customers from launching the Microsoft Teams desktop client.
Affected users are getting stuck on the loading screen and seeing the “We’re having trouble loading your message. Try refreshing.” error message.
On Friday morning, after acknowledging the incident (tracked under TM1283300), Microsoft said the launch failures were due to a transient issue in the service infrastructure that caused some older Microsoft Teams desktop client builds to “enter an unhealthy state.”
“We’ve confirmed that our automated recovery system has successfully remediated impact and we’re reaching out to your representatives to validate this issue is fully resolved for all users,” Microsoft said.
Three hours later, Microsoft reverted the buggy service update to address the issue, adding that the issue was caused by “a regression within the Microsoft Teams client build caching system.”
Impacted Teams users are now…
