By Kathleen Hogan
Publication Date: 2025-12-22 11:00:00
Every business leader I meet right now is asking a version of the same question: How do we get AI right? Most frame it as a technology problem—which model, which tool to buy, which data to fix. But the companies making real progress are focused on something just as hard: how people work, learn, and lead in a world where technology changes faster than organizations do.
At Microsoft, we learned this the same way many learn their biggest lessons—by looking in the mirror. Nearly ten years ago, we shifted from a fixed mindset to a growth mindset, from a know-it-all culture to a learn-it-all one. That process taught us that transformation isn’t just about mastering new skills; it’s about unlearning what no longer serves you.
That mindset now anchors our next chapter: building an AI-powered, human-led company. The technology is extraordinary. But unless leaders redesign the system around it and put humans at the center, AI will amplify friction instead of potential.
Although large…
