Microsoft boss says company is working to ‘win back fans’

Microsoft boss Satya Nadella told investors during an earnings call last night that the company needs to “win back” its fans.

Nadella was referring to its consumer business as Microsoft has become acutely aware that customers are unhappy with the quality and stability of its flagship operating system.

Microsoft published figures for its third financial quarter this week. In between a cloud earnings bonanza and the now-familiar cheerleading for AI and Copilot, there was something a little more sobering. There are more than 1.6 billion monthly active Windows devices, but some of the users are revolting.

Earlier this year, Microsoft’s Windows boss, Pavan Davuluri, penned a lengthy post promising the tech giant would do better by Windows and the operating system’s installed base. Reliability and stability would improve, Copilot would be less prominent, and Microsoft would…