Microsoft apologizes for widespread outage, explains what went wrong: ‘Deeply sorry’

SEATTLE – Microsoft is speaking out one day after a widespread outage, which left thousands of users unable to access email and cloud tools. 

Microsoft apologizes after widespread outage

What they’re saying:

Microsoft said the disruption involved an “elevated system load” after several servers went offline, overwhelming the remaining infrastructure.

“We are deeply sorry for the disruption this incident has caused our customers and partners,” Microsoft said in a statement on Friday. “We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services.” 

The tech company said the outage was related to a technical issue and not related to cyber security or artificial intelligence. 

“The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore…